Now we do Mobile differently too! Unlimited Calls from £9.75 per month
MobiStream, in apples and apples comparisions is £5.25 cheaper than Vodafone and EE and £3.25 cheaper than 02 and contracts are only 3 months not 12!.
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Taking a 3 year sample we are pleased that on average 80% of calls to our support team are answered within 30 seconds and the rest within 2 minutes. Where the issue is related to things we have control over, the average mean time to fix over the same period is less than one hour. Sometimes our support team have to deal with outside agencies and they will do that quite happily on your behalf to make the experience as pain free as possible.
Should the occasion arise where you need to interact with one of our dedicated team we are sure you will notice the Multidata difference. You can also email support@multidatabroadband.com if you need to.
It is easy to use and enables us to connect to any Windows or Mac computer anywhere in the world and view the problem you are experiencing.
You can discuss your issue with our support team and at any point, you can hand control over to us, allowing us to control your mouse and keyboard remotely.
Quick and simple.
It may come as no surprise but we do support differently too.
We loathe online ticket systems where your problem disappears into a black hole or you end up playing email ping pong.
We believe our customers prefer to speak to real people, in real time here in the UK, 24/7, 365 days a year. Your technical issue is as important to us as it is to you and we want to solve it ...pronto!
Multidata Ltd
Unit 2, Orchard Business Park,
Shrivenham, Swindon, SN6 8EY
T: 0845 555 33 22
F: 01793 706150
Business hours: 9am - 5pm (Monday to Friday)
Multidata have consistently met all of our business requirements, and installations have been quick, on time, and without interruption to the running of our business. Our experience with Multidata confirms to us that we've chosen to work with the right partner and we look forward to many more years of working together.
Throughout the many years that we have worked with Mulidata, the service and expertise they have delivered to PMG have been exceptional: Their professional manner and excellent product has proved that they are a forward thinking and capable service provider.
MessageStream is blocking in excess of 20,000 emails per week! That's junk that used to be processed here, junk that would from time to time cause,our exchange server to hang requiring a reboot and network wide disturbance to recover from. it's now quite rare to get spam mail here.
Thank you for doing that for me and all your help today I really love the service I get from Multidata.
Fantastic. Thank you for great service.
...just had the most hilariously ridiculous phone call with BT confirmed why we have done all this!
Can't thank you enough for doing such an excellent job sorting all this out for us and for your patience in dealing with antiquated customers with all their silly questions...
You're absolute STARS!
I would like to take this opportunity to thank you for all your help in getting our connection to Down Business Park up and running.
Your efforts and focus have ensured that we have decent connectivity and are able to provide IT service to the transferring departments.
You'll want to speak to Multidata regarding an alternative broadband provider. They are excellent value, offer quick installation times, great support and service level agreements (virtually unheard of).
Thanks again Multidata, I am impressed by the service already!
We have certainly noticed a difference in the quality of service we receive from Multidata when compared with other Telecoms providers. Very simple and effective billing too. I do recommend them.
The advantages of speaking to a human being instead of a distant call centre worker is invaluable. A single point of contact is a huge benefit and simplification of the billing is again a major advantage, we will continue to use Multidata for our ADSL circuits.
The guys at Multidata Broadband certainly know what the word Service means in the term Internet Service Provider. Working with them is a breath of fresh air. If I need to order a broadband circuit or broadband plus phone line, I just send a simple email to my account manager and then I relax as I know it is in good hands.
I gave Multidata a try for our Broadband requirements. They are a friendly responsive company who can arrange billing to our requirements, with excellent value for money services and quick response to answer calls by a person who can actually help.
Keelby is up and running. Simplest/Quickest install I've been involved with. Thanks. Hopefully many more to follow.
With regards to the recommendation, my pleasure I only recommend services from those I have had good experiences with time and time again... and you guys are way up the scale in this category.
In the rare event of a problem the Multidata helpdesk responds promptly and efficiently. From the moment we set up an ordering process that worked for both parties everything has worked perfectly. It has definitely been a good move for us from both a support point of view and for our users.
I tested Multidata as a supplier on a limited basis initially. They very quickly proved themselves to be quick, effective and easy to deal with. Other bigger suppliers could learn lessons here. Multidata is now my preferred supplier, I recommend them highly.
We've been working with Multidata for several years now, and the level of service is simply second to none. Time and time again, Multidata have gone the extra mile to help facilitate an interim solution, without putting unnecessary technical or contractual hurdles in the way. If we look into a broadband based WAN solution (big or small), they will remain our first port of call.
Since changing the majority of our circuits over to Multidata we have noticed a significant improvement in service levels from when we had multiple broadband providers. We are receiving fewer and fewer calls from our users as the service, once up and running, just seems to work without any problems.
It's great. The call quality is as good as a regular service and I really like the fact that I can use an application on my iphone from anywhere and be part of the VoIP system. Altogether, very straightforward!
We were impressed by the speed at which Multidata set up our hosted telephony service. The fact that any of our remote workers, can make free on-net calls is saving us a lot of money, as is the ability to do the adds, moves and changes we need ourselves. In the event we were lucky to have found Multidata when we needed their hosted services the most.
After rising costs and lack of first-line support (in the UK) from our previous supplier (BT) we chose to switch providers and so chose MultiData due to them being a relatively local company, competitive pricing and provision of a dedicated account manager. MultiData handled the entire switch over
effortlessly.
Everyone we worked with in the Multidata team performed brilliantly as did the ADSL/phone lines they delivered. Their hand holding really helped us through what could have been a stressful time. Our deadlines were immovable and they met every one of them.
We needed a creative solution to the pressing problem of lack of bandwidth. Multidata not only came up with a brilliantly cost effective proposal , they implemented it in no time at all and with no downtime. First Class all the way, these guys are great!
We have been using Multidata services and products for a numbers of years now. I have been very happy with the level of service and support provided. I also have had no complaints with the performance of their products and services.
We are immensely pleased with MessageStream. The technical and customer service are both fantastic. Now our server doesn't have to mess around all day dealing with spam... its average CPU usage has dropped from 95% to under 15%.
MobiStream, in apples and apples comparisions is £5.25 cheaper than Vodafone and EE and £3.25 cheaper than 02 and contracts are only 3 months not 12!.
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The Launchpad provides a quick and easy method of accessing your portal to our services. For example if you are a Sipstream VOIP user or supervisor simply click on the Sipsteam pad. A launch button will then appear on the right hand side. Click that and it will take you directly to the Sipstream portal where you can enter your user name and password.
BondStream is our solution to the requirement for high speed single pipe, leased line type services in geographic areas that can only receive traditional ADSL. We provide much increased bandwidth by literally gluing together multiple copper or fibre broadband circuits. For mission critical applications we have VNS™ with a high SLA and diverse routing and for standard requirements Evolve. You can log into your portals here and monitor your BondStream
Our incredibly flexible and cost effective Hosted Voice Over IP solution. Call cost savings can be as much as 40%. This portal gives you access to your "in the cloud, entirely scaleable switchboard”. Add users, extensions, hot desk users, DDIs, call groups, queuing, call recording, music on hold, auto attendant & more. If you have your own IPBX we also supply Sipstream SIP Trunks.
It works 24/7/365 and we can look after just the broadband or the broadband and the router (supplied). Alarms and alerts can be sent sent via sms and or email direct to you or right to our support team. Reports and graphs give you the full picture.
InterStream is our leased line service from 2/Mb/s up to multi-gigabit Ethernet. They are designed for direct Internet access, MPLS, VPNs and point to point connections. As we use all the major network operators we have one of the largest footprints for UK coverage of high speed Internet and site to site connectivity. Our highly cost competitive national and local Ethernet lines come with a 99.9% SLA or a 99.99% SLA when combined with our fail-over option. All our “on net” services can be supplied as “wires only” or fully managed complete with Juniper/Microtek routers. For complete peace of mind we proactively manage your connections 24/7. You can log in to your InterStream NMP portal here to view and monitor your circuits.
Our Web Hosting, Domain Registration and Email Service. We host web sites for companies all over the UK. Services start at just £1 per month. This portal will take you to your eXtend control panel where you can access all your mailbox and domain features.